If for whatever reason you need to return a product you must obtain a Return Merchandise Authorization Number (RMA). Please fully read our return policy below.
Prior to returning a product You must obtain an RMA number before returning a product for any reason. Products without an RMA will not be accepted for return, whether for exchange or credit. Returns for credit must be received within 30 days of the invoice date. If we have failed to provide you with the correct product you ordered, or if there is a defect in the product, you can return the unused product in its original packaging to us within 30 days for a full refund or replacement.
If you inavertantly ordered the wrong product, you can return the product within 10 days from your order date. You will be given credit for the value of the product if it is returned in its original, unopened packaging. Opened or defaced items, except in the event of a defect, may not be returned. RMA numbers are valid for 15 days. Insuring your return is highly recomended. Trasharoo cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement less shipping. When returning an item, it must be returned to us in its original box in order to receive an exchange. Product returned missing any items or which are defaced will be, at our discretion, either returned to you or subjected to a 25% minimum restocking fee. Please package your return with appropriate protection for the product. If you are not sure how to package an item for safe shipping, please consult a local shipping company or contact us. Please place the RMA number the outside of the shipping box next to the address label before returning it to us. If you have any questions regarding your order, please feel free to contact us at: (714)854-7292
WARRANTY: Here at Trasharoo we understand what makes a great product. Therefore every bag comes with a standard 1 year limited warranty. This warranty includes any ripping, tearing or failure of any type. It also includes any buckles that may crack, wear or degrade over that amount of time. If you have any problems, give us a call at 714-854-7292 and we'll take care of you. No questions asked. The warranty does not cover overloaded bags or misuse of bags. Please do not overload your bag (over 50 lbs) with any type of fuel, people, animals or heavy construction material. The warranty also does not cover fading from the uv rays or direct sun light. This does not effect the integrity of the bag in any way shape or form.
We ship anywhere in the continental United States.
All orders to the 48 contiguous states are shipped UPS ground unless otherwise specified by the customer.
Orders to Alaska, Hawaii, Puerto Rico, Guam and other US Territories are shipped by USPS Priority Mail and generally arrive in 7-15 business days.
We currently do not accept orders from outside the United States. Please give us a call for this special circumstance at 714-854-7292 and we will work with you.
We guarantee all products we sell against defects or hidden damage. If you have a defective product, please call us to arrange for the return, credit or replacement of the product. Returns must be within 30 Days of the purchase date.
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